The client support that you'll receive from your shared website hosting supplier is very important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical trouble with a current account. Prompt and accurate information regarding a question or a problem can save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from a real web hosting provider and not from a reseller. If you acquire a hosting account via a company that doesn't own its servers and it cannot access them directly, it's almost certain that you will wait for a day or two so as to receive a response to any question, which means that your sites may remain offline for quite a while. However, a provider which provides numerous options for communication and has a technical support crew that is available all the time can assist you right away and help you limit or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Website Hosting

All our shared website hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our website hosting solutions well before you make a purchase or you are an existing client and you have a question or some difficulty, you'll be able to contact us any time, including holidays and weekends. We have many channels to contact us - a couple of phone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex issues or any troubles which require more time to investigate and handle. Unlike various other website hosting providers, our trouble tickets come with a warranted max response time of just 1 hour, therefore no matter what the problem is, it will be resolved timely and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

You're able to try our support services even before you aquire a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and basic queries. Our agents can assist you to choose the ideal plan or offer you information about our servers, so as to verify if the system requirements for your sites are met. If you're a current client, you will also be able to get in touch with us through e-mail or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We warrant that if you use these 2 ways of communication, you will get a response within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the hosting services of other companies, even large ones, you will be able to compare the response time because it ordinarily takes an entire day for them to address a support ticket.

24/7 Customer Support in VPS Servers

With our VPS hosting plans, you won't ever need to wait for more than one hour to get help for any kind of issue that you may have regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all tickets that you open from your billing Control Panel or emails which you send to our tech support crew. We also have local phone numbers in several countries around the globe and a live chat service where we can assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 through the numerous means of communication, so whatever your question or issue is, there's always someone to help you promptly. In case you need assistance with third-party software, that you cannot install or which gives you troubles, you're able to take advantage of the Managed Services upgrade package that we supply for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to get timely support in general, let alone if you run a whole server, that's why every single dedicated server that we supply features 24/7 support with 1-hour reply time warranty regardless of the issue. This service is free of cost for any kind of issues with the server or the software that was installed by our admins during the setup, so you are able to contact us as many times as you'd like, even during holidays. You can either open a support ticket from the billing section or you could send an e-mail message, and the actual reply time for either rarely surpasses 30 minutes because we have admins available twenty-four-seven. In case you want general info about our servers or you have a billing question/issue, you may also call one of the local phone numbers we have on 3 continents or you may take advantage of our live chat service and talk to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to add to your server package through the billing Control Panel.