If you ever encounter a problem with your website and are incapable of handling it, ask the respective web hosting company’s client service staff to assist you to get the site back online. A quick resolution would be the perfect scenario, but a lot of companies reply within 24 hours or even more, all the more so if you are doing business with a hosting reseller. Even if your problem can be sorted out without much effort, your site may not function correctly or may not be reachable whatsoever for a prolonged time period, so you may lose potential clients because it is quite unlikely that anybody would be enthusiastic to return to a site that’s out of order. That said, you should make certain not only that you can touch base with your hosting provider, but also that they can reply and assist you in a timely manner. If an app update does not go as planned or if you erase something by chance, for instance, the website must be fixed swiftly in order to avoid extended inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from us, you can forget about waiting for hours and hours on end, or even all day, to obtain an answer to a technical support ticket or an e-mail. Irrespective of when you touch base with us, we’ll reply to you within no more than one hour with any technical and sales questions you may have. The fact is, our real reaction time almost never exceeds 20 to 30 minutes. Since we are available around the clock, you’ll always receive assistance in a well-timed manner and we are aware of how critical this is in the digital era. Shortly after you contact us, we’ll answer your inquiries. If you run into any technical challenge, we will tackle it on your behalf, or we’ll supply you with all the necessary information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a trouble ticket from your web hosting Control Panel or write an email connected to your semi-dedicated server, you will obtain a reply within only 1 hour. You can contact us whenever you like in regards to billing, general or technical matters and due to the fact that we are available to you 24x7, you will always get assistance without any delay. Depending on the particular question or issue, we will give you more information, solve the problem if it’s been caused by something that’s within our reach or tell you what to do on your end in case you need to update a given setting for a web-based application that we can’t access. You can forget about waiting for a whole day for each single answer. Actually, in the majority of cases we reply to emails and tickets within no more than 20-25 minutes.