A live chat is one of the channels of communication offered by some web hosting suppliers as part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or tech support. This method of contact is faster than a support ticket and it'll make it much less likely to misunderstand or misspell anything as compared to a telephone call with an agent. What's more, when the trouble that you have needs some time to be reviewed and taken care of, you are able to do something else at the same time instead of just waiting, as you'd have to do when you call. Also, you can employ a live chat assistance service absolutely free as long as you have Internet access even when your hosting provider is located in another country and they don't have a local phone number you can call.

Live Chat Support in Shared Website Hosting

As we believe that a great number of issues are usually resolved if you chat with a live person, we provide a live chat service for all our potential and active customers. Our chat is available every single day and our customer support agents will help you with a number of questions and troubles. In case you are not our client yet, you can learn more about our shared website hosting packages and the website hosting environment in general in order to make sure that your web sites will work efficiently on our servers. In case you already have an account and you have some questions or you encounter any issues with some of our services, you can get in touch with us through our live chat and we can provide you with the needed details or help you troubleshoot the problem. You will have to open a trouble ticket for some troubles which require more time or the expertise of a system administrator, still for the majority of standard troubles you will get help right away.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every single day, even on holidays and weekends. It is the most effective way to find out more about our semi-dedicated servers in case you do not have an account yet or to have an issue resolved in case you are a client and our customer support representatives will assist you promptly regardless of the time of the day you join the chat. In case you are hesitating which package is better for your sites, in case you need a piece of advice whether you need a particular upgrade and how to obtain it or in case you have troubles setting up an email account on your computer system, you will be able to get in touch with us and we'll give you the needed info as soon as possible. The live chat is online even after our phone lines go off for the day, therefore if you have an account with us, you can be certain that you'll always enjoy prompt assistance with any question or trouble that shows up.