There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a ticketing system. It’s the least complicated method of correspondence for several reasons. In case no tech support staff representative is free at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy and paste large pieces of information without worrying about typographical mistakes, and if a specific problem requires more time to be solved or a number of replies have to be exchanged, all the info will be in one and the same location, so each party can always see the comments written by the other one. The drawback of using tickets to touch base with your web hosting provider is that they are often separate from the web hosting platform, so if you have to provide information or to follow directions, you’ll have to use no less than two different systems and this number may increase in case you would like to manage multiple domain names. Also, a lot of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while browsing your website files or configuring various account settings. The ticketing system is being closely monitored 24x7x365 by our client service team and the response time is maximum one hour, but it seldom takes more than twenty minutes to get assistance. In stark contrast to certain providers, we don’t charge more for using the ticketing system, so you can contact us as often as you like and request information with regard to any billing or technical issue. Moreover, you can see a variety of educative articles, which will help you deal with the most commonly faced challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you would like to get in touch with our help desk staff representatives, you will be able to submit a trouble ticket straight from your Hepsia Control Panel instead of using a totally different technical support platform like you’ll need to do with most hosting companies out there. Our integrated ticketing system will allow you to open a new ticket without any effort and to browse through older tickets using a smart search filter. Additionally, you will be able to browse the applicable knowledge base articles that our system will present you with based on the problem category that you select for your new ticket. You can perform all of the above-mentioned activities without leaving your Control Panel at any time, which means that if you come across any problem or have a query, you can touch base with our support engineers and resolve the given issue within the hour using one single platform.